If there is a dispute with the Resident, how is it handled?
You may of heard the “Latte Method” at Starbucks. Even if you haven’t you may have experienced the Latte Method if you have ever complained about your cup of coffee to a Starbucks Barista. At Real Property Management Express, our staff is trained to use the LEASE method for resolving complaints. The LEASE Method stands for:
Listen for the caller’s hot topic (what is the real problem?)
Empathize, rephrasing what you have heard
Accept the office’s place in the issue and apologize for the problem
Seek approval on proposed actions to address the customer’s issue
The Resident is your customer. It is our job to provide customer service and a great experience to your customer. After all, the Resident is paying your mortgage. They deserve to be treated with respect and dignity. The customer is not always right, but they are still the customer.
Trusted by Hundreds of Local Residents
The Kattenberg Brothers have raised the bar for rental companies in this
community. They provide a higher level of professionalism and have made a
meaningful impact on our area.
I had the opportunity of working with Real Property Management over the course of a year as a tenant of one of their managed properties in Sioux Falls, SD. They were more than accommodating and extremely helpful whenever we had an issue. We were always treated as a first priority. Based on firsthand experience, I would highly recommend them to any property owners looking for a top-notch property management team!
I have worked with Josh and Derek for three years. They approach the rental management
business with enthusiasm, energy and a desire to provide excellent client service.